Shipping Policy

At matas concept, every piece is prepared with care and attention to detail. As a slow-fashion brand, we prioritize thoughtful production over speed and avoid unnecessary waste.

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Orders are carefully prepared and dispatched within 3–5 business days after payment is confirmed. As some pieces are made or prepared individually, processing times may vary. If your order requires additional time, we will contact you directly.

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Please note that delivery times are estimates and may be affected by customs procedures, holidays, weather, or circumstances outside our control.

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Tracking

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Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

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Please make sure that your shipping address and contact information are correct when placing your order. Matas Concept cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

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Customs & Duties

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For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer.

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Delayed or Lost Orders

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If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us at [email address: concept.matas@gmail.com] with your order details . We will do our best to assist you and contact the shipping provider when necessary.

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Contact

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For any questions regarding shipping, please contact us at: concept.matas@gmail.com